Great Lakes Pet Emergencies at 1221 Tittabawassee Road in Saginaw, Michigan

Customer Reviews about Great Lakes Pet Emergencies

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  I took my part Maine Coone/long hair domestic cat here for an emergency visit because he had a fur ball stuck in his bum. Our regular vet couldn't see us, so they recommended this place. The staff were friendly and the free coffee was awesome. They were even so kind as to clean up my cats carrier for me because he got sick in the car. However, what I really care about with places like these is communication and that is what this establishment severely lacked. The main doctor and another woman who gave us updates were never on the same page. One would say a procedure was just done and the other would say that he was waiting to have that procedure done. I felt like we just kept getting inconsistent information, so when I got my bill and it was $800 I was a little suspicious as to how many things he actually needed on there. Communicating what a client is paying for and why it is necessary is vital in doing good business. The thing that made me the most angry though was the lack of follow up. My cat's urinalysis showed blood and protein and I had to call them to discover this. They were supposed to call me a few days later with our results but I called them a week later and even then they had to go find the results and call me later that day. They also didn't give me any advice on what to do going further. My cat had a hair ball stuck in his butt and he was traumatized for days after this vet visit. How do I prevent this in the future? They didn't recommend any hairball medicine or diet changes or anything at all.
  April 23, 2017

  by Megan McNabb

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About Great Lakes Pet Emergencies in Saginaw